Privacy Policy – How 10ph Protects Your Data

01Who We Are and What This Policy Covers

This Privacy Policy applies to all personal information collected by 10ph ("we", "us", "the Platform") through the website https://10ph.onl and the 10ph mobile application for Android and iOS. It covers how we collect, store, use, share, and protect data relating to players and visitors ("you").

By creating an account or continuing to use the platform, you acknowledge that you have read this policy and agree to the practices described here. If you do not agree, please discontinue use of the platform and contact us at [email protected] to have your account and data managed accordingly.

We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated date at the top. We encourage you to review this page periodically, particularly before making a deposit or providing new personal information.

02What Personal Data We Collect

10ph collects the following categories of personal data:

We collect this data directly from you when you register, upload documents for verification, make transactions, or contact support. Some technical data is collected automatically through cookies and similar technologies when you use the platform.

We do not collect sensitive personal data such as race, religion, political opinions, or health information unless required by law for responsible gaming compliance.

03How We Use Your Personal Data

10ph uses your personal data for the following purposes:

• Account Management: Creating and maintaining your player account, processing registrations, and managing login sessions.
• Identity Verification: Confirming that you meet the minimum age requirement of 21 years and that you are who you claim to be (KYC compliance).
• Payment Processing: Handling deposits and withdrawals in PHP through Philippine online banking, bank transfers, and e-wallets.
• Security and Fraud Prevention: Monitoring for suspicious activity, protecting against unauthorised access, and detecting duplicate accounts or prohibited behaviour.
• Platform Improvement: Analysing usage patterns to enhance game selection, improve site performance, and optimise the user experience.
• Customer Support: Responding to inquiries, resolving disputes, and providing assistance via email or live chat.
• Legal Compliance: Meeting obligations under applicable law, including anti-money laundering (AML) regulations and responsible gaming requirements.
• Marketing Communications: Sending promotional offers, bonus announcements, and platform updates where you have consented to receive them. You may opt out at any time.

We process your data only where we have a lawful basis to do so — such as performance of our contract with you, compliance with legal obligations, or your explicit consent.

04Data Sharing and Third Parties

10ph does not sell or rent your personal data to third parties for marketing purposes. However, we may share your data with the following categories of third parties when necessary:

• Payment Service Providers: Banks, e-wallet operators, and payment gateways that process PHP deposits and withdrawals on our behalf.
• Identity Verification Services: Third-party KYC providers that help us verify your identity and age to comply with legal requirements.
• Technology Providers:
• Game Suppliers: Providers of live casino, slots, eBingo, and fish games, who may process limited data to deliver game content.
• Legal Authorities: When required by law, court order, or regulatory request, we may disclose your data to law enforcement or government agencies.

All third parties with whom we share data are contractually obligated to handle your information securely and only for the specific purposes we have authorised. They are not permitted to use your data for their own independent purposes.

05Data Security and Retention

10ph implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for all data transmitted between your device and our servers
• Secure server infrastructure with firewalls and intrusion detection systems
• OTP (one-time password) authentication to protect account login
• Access controls that limit data visibility to authorised personnel only
• Regular security audits and vulnerability assessments

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention: We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions. Financial transaction records are typically retained for at least five years in accordance with applicable anti-money laundering regulations.

When data is no longer needed, it is securely deleted or anonymised so that it cannot be linked back to you.

06Your Data Protection Rights

As a player on 10ph, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at [email protected] with your request. We will respond within a reasonable timeframe, typically within 30 days. Please note that some rights are not absolute — for example, we may retain data where required by law or to resolve ongoing disputes.

If you withdraw consent for data processing where consent was the legal basis, we may no longer be able to provide certain services, including access to your account.

07Cookies and Tracking Technologies

Like most online platforms, 10ph uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse site traffic.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functionality such as login sessions and secure transactions. These cannot be disabled.
• Performance Cookies: Help us understand how visitors use the site by collecting anonymous usage data.
• Functional Cookies: Remember your preferences such as language and layout settings.
• Marketing Cookies: Used to deliver relevant promotions and measure the effectiveness of campaigns. You can opt out of these through your browser settings.

You can control cookies through your browser settings, but disabling certain cookies may affect your ability to use some features of the platform. Most browsers allow you to view, manage, and delete cookies at any time.

08Marketing and Communication Preferences

From time to time, 10ph may send you promotional emails, SMS messages, or push notifications about bonuses, new games, and platform updates. We will only send marketing communications if you have consented to receive them.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Adjusting your notification preferences within your account settings
• Contacting support at [email protected] with your request

Please note that opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts, or responses to support inquiries.

09Children's Privacy

10ph is intended for players who are at least 21 years of age. We do not knowingly collect personal data from individuals under 21, and we do not permit anyone under this age to register or use the platform.

If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under the minimum age has registered on the platform, please contact us immediately at [email protected].

10International Data Transfers

Your personal data may be processed and stored on servers located outside the Philippines. When data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

These safeguards may include contractual clauses with third-party service providers and the use of secure data transfer mechanisms. If you have questions about where or how your data is processed, contact us at [email protected].

11Changes to This Privacy Policy

10ph reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a notice on the platform.

We encourage you to review this Privacy Policy periodically, especially before providing new personal information or making a deposit. Your continued use of the platform after changes have been posted constitutes acceptance of the updated policy.

12Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or how your personal data is handled, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"

We take all privacy concerns seriously and will respond to your inquiry as promptly as possible. If you are requesting access, correction, or deletion of your data, please include your registered username or email address so we can locate your account.

For more general questions about the platform, visit our FAQ page or review our Terms and Conditions.