Registration & Account Setup
Visit the Register page and fill in your full name, email address, Philippine mobile number, date of birth, username, and a secure password. After submitting, you will receive a one-time password (OTP) on your registered mobile number to verify your identity. Once verified, you can log in and start the KYC process before making your first deposit.
You must be at least 21 years old to create and use a 10ph account. Age is confirmed during the KYC identity verification process. Any account found to belong to someone under 21 will be closed and any deposits will be refunded where applicable.
You will need one government-issued photo ID. Accepted documents include the PhilSys National ID, Philippine Passport, LTO Driver's License, SSS ID or UMID card, GSIS e-Card, PRC ID, and Voter's ID. In some cases, a secondary document showing your name and address may also be requested. KYC review typically takes up to 24 hours on business days.
No. Each person is allowed only one 10ph account. Creating multiple accounts is a violation of our Terms & Conditions and can result in all accounts being permanently closed. If you have lost access to your original account, contact support at [email protected] to recover it rather than creating a new one.
On the Login page, use the account recovery option. Enter your registered email or mobile number, and you will receive instructions to reset your password. If you do not receive the reset message or you no longer have access to your email or phone, contact our support team at [email protected] with your registered details for manual assistance.
Deposits in Philippine Peso
10ph accepts Philippine Peso deposits through Philippine online banking, mobile banking, bank transfer, and e-wallets including GCash and Maya. All methods are in PHP. Processing times vary by method — e-wallet and online banking deposits usually reflect within minutes, while bank transfers may take a few hours depending on your bank.
Yes. The minimum deposit amount is ₱100 PHP. There is no maximum for most methods, though individual payment providers may impose their own limits. Check the deposit screen in your account dashboard for the most current limits for each method.
E-wallet and online banking deposits are usually instant or completed within a few minutes. Bank transfers can take 1 to 3 hours during banking hours and longer outside business hours or on weekends. If your deposit does not appear within the expected timeframe, check your transaction history and contact support with your payment reference number.
10ph does not charge deposit fees. However, your bank or e-wallet provider may apply their own transaction fees or service charges. Check with your payment provider for details before initiating a deposit.
No. 10ph accounts are denominated in Philippine Peso only. All deposits, bets, winnings, and withdrawals are processed in PHP. If you attempt to deposit in another currency, it may be converted to PHP by your payment provider at their exchange rate before reaching your 10ph account.
Withdrawals & Payouts
Log in to your account, go to the Withdrawal page, select your preferred payout method — GCash, Maya, or bank transfer to a Philippine bank account — enter the amount and your account details, then submit the request. Withdrawals are processed in PHP. Make sure your account is KYC verified before requesting a withdrawal. For full instructions, visit our Withdrawal guide.
E-wallet withdrawals to GCash or Maya are usually processed within 1 to 6 hours during business hours. Bank transfers typically take 1 to 3 business days depending on your bank. All withdrawal timelines assume your account has passed KYC verification and there are no outstanding account reviews.
Yes. The minimum withdrawal is ₱500 PHP. There is a daily withdrawal limit which varies depending on your account verification level and activity. Check your account dashboard for your current limits or contact support if you need to request a higher limit.
10ph does not charge withdrawal fees. However, your bank or e-wallet provider may deduct transaction fees or service charges on their end. Check with your provider for their fee structure before submitting a withdrawal request.
Common reasons include incomplete KYC verification, ongoing account review for security purposes, or a technical delay from your payment provider. If your withdrawal has been pending for longer than the stated processing time, contact support at [email protected] with your withdrawal reference number for an update.
Games & Betting Markets
10ph offers live casino games including baccarat, roulette, blackjack, and poker with real dealers. You can also access slots, fish shooting games, eBingo, and sports betting covering basketball (PBA and NBA), volleyball, boxing, football, esports, and more. All games and bets are placed in Philippine Peso.
Some slots and fish games offer demo or free-play modes. Live casino and sports betting require real-money wagers. Check the game lobby for the "Play for Free" or "Demo" option where available. Note that winnings from demo play cannot be withdrawn.
All games on 10ph use certified random number generators (RNG) or are operated by live dealers in real time. Game outcomes are independent and cannot be manipulated. Live casino streams are broadcast in real time with multiple camera angles to ensure transparency. For additional peace of mind, review our Responsible Gaming policy.
If a game freezes, refresh your browser or restart the app. Your bet and balance are saved on the server, so you can resume where you left off. If the game completes while you are disconnected, the outcome is recorded and your balance updates automatically. If you believe there was an error, contact support with the game ID and timestamp for review.
Yes. 10ph offers sports betting on PBA, NBA, international basketball, volleyball, boxing, football, esports, and other major sports. Markets include moneyline, over/under, handicap, and live in-play betting. Visit the Bet page for the current schedule and available markets.
Account Security & Safety
10ph uses SSL encryption to protect all data transmitted between your device and our servers. Passwords are hashed and never stored in plain text. We also offer optional OTP (one-time password) verification for login and withdrawals, and automatic session timeout for inactive accounts. For full details, see our Privacy Policy.
OTP (one-time password) is a six-digit code sent to your registered mobile number each time you log in or request a withdrawal from a new device. Enabling OTP adds a second layer of security so that even if someone else knows your password, they cannot access your account without your phone. We strongly recommend keeping OTP enabled at all times.
Contact support at [email protected] immediately to freeze your account. Change your password as soon as possible. Review your bet history and transaction log for any unauthorised activity. Our security team will investigate and take appropriate action to secure your account and reverse any fraudulent transactions where possible.
Yes. Log in to your account and go to your profile settings. To change your mobile number or email, you will need to verify your identity through OTP sent to your current registered number or a secondary verification method. If you no longer have access to your current contact details, reach out to support with your registered details and a copy of your ID for manual assistance.
10ph does not sell or rent your personal information. We may share data with trusted payment processors and identity verification services as necessary to operate the platform, and we may be required to disclose information if compelled by law. For complete details, see our Privacy Policy.
Mobile App & Compatibility
Yes. 10ph offers dedicated mobile apps for Android and iOS. The apps give you full access to your account, deposits, withdrawals, live casino, slots, sports betting, eBingo, and fish games. Download the app from our official Download page — do not download from third-party sites.
Yes. Your 10ph account works on the website, the Android app, and the iOS app. Use the same username and password on all devices. Your balance, bet history, and settings sync in real time, so you can switch between devices without losing your place.
The 10ph website works on any modern browser — Chrome, Firefox, Safari, and Edge — on Windows, macOS, and Linux. The mobile app requires Android 7.0 or higher, or iOS 12 or higher. For the best experience, keep your device and browser updated to the latest version. More details are available on the Platform page.
Google Play and the Apple App Store restrict real-money gaming apps in many regions, including the Philippines. To ensure safe and direct distribution, we provide official APK downloads for Android and a direct install link for iOS on our Download page. Only download from this official source to avoid fake or modified apps.
The mobile app is optimised to use less data than loading the full website on a mobile browser. Live casino and live betting streams use the most data, so connect to Wi-Fi when possible if you have a limited mobile data plan. You can also reduce video quality in the app settings to save data.
Responsible Gaming
Log in and go to your account settings. You can set daily, weekly, or monthly deposit limits, session time reminders, and loss limits. Once applied, these limits take effect immediately and cannot be removed or increased for at least 24 hours. This cooling-off period helps you stay in control and prevent impulsive decisions.
Yes. You can self-exclude your account for a period of 7 days, 30 days, 90 days, or permanently. During self-exclusion, you will not be able to log in, deposit, or place bets. Any pending withdrawals will be processed before the exclusion takes effect. To request self-exclusion, contact support at [email protected] or use the responsible gaming settings in your account. For more information, visit our Responsible Gaming page.
If you believe your gaming is becoming a problem, we encourage you to seek help immediately. Consider self-excluding your account, setting strict limits, or reaching out to a professional counselling service. While 10ph does not operate a helpline, we recommend contacting local support organisations in the Philippines for confidential assistance. Gaming should always be for entertainment, never a way to solve financial problems or escape stress.
Yes. All accounts must complete KYC verification, which includes submitting a government-issued ID showing your date of birth. If you are found to be under 21 years old, your account will be closed immediately and any deposits will be refunded. 10ph takes underage gaming very seriously and cooperates fully with any investigations into accounts suspected of belonging to minors.
Yes. Contact support at [email protected]
l to request permanent account closure. Before the account is closed, any remaining balance will be processed as a withdrawal to your verified payment method. Permanent closure means you will not be able to reopen the same account in the future. If you change your mind, you would need to register a new account subject to all standard verification requirements.
Reminder: 10ph is for players aged 21 and above only. Online gaming involves real money and financial risk. Set a budget, stick to it, and play for entertainment — not as a way to earn income or solve financial difficulties. Visit our Responsible Gaming page for more guidance.
Why Play on 10ph
Everything You Need in One Platform
From your first login to your latest withdrawal, 10ph is built around the needs of Filipino players.
All Transactions in PHP
Deposit, bet, win, and withdraw entirely in Philippine Peso. No currency conversion, no hidden FX fees — just straightforward transactions in the currency you use every day.
Live Casino Around the Clock
Real dealers, real tables, live streams. Play baccarat, roulette, blackjack, and poker any time of day or night, whether you are in Manila, Cebu, Davao, or anywhere in the Philippines.
Full Mobile Experience
The 10ph mobile app is optimised for smaller screens. All games, betting markets, deposits, and withdrawals are available on Android and iOS. Download directly from our official Download page.
Sports Betting on PBA and More
Bet on PBA, NBA, volleyball, boxing, esports, and international football. Live in-play betting lets you place wagers as the action unfolds, all from the Bet section.
SSL Encryption and OTP Security
Every session is protected by SSL. Enable OTP verification on your account to add a second layer of security against unauthorised access — especially important on shared or public devices.
Tools to Stay in Control
Set deposit limits, session reminders, and loss caps from your account settings. Self-exclusion is also available if you need a longer break. Visit our Responsible Gaming page for more.